Expert Advice on IT & Cybersecurity

Thought Leadership from Jacksonville, Florida's Top IT & Cybersecurity Minds

What is the Difference Between Different IT Support Tiers

IT Strategy

What are the Differences Between IT Support Tiers?

Providing top-notch IT support is pivotal in enhancing the experiences of both customers and employees, while also optimizing the efficiency…
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IT Procurement Best Practices

IT Strategy

Best Practices in IT Procurement to Maximize Value & Impact

Navigating the procurement of IT resources can often feel like traversing a minefield blindfolded. The complex landscape of selecting the…
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What Is IT Procurement

IT Strategy

What Is IT Procurement?

Navigating IT procurement is increasingly complex, as evidenced by the 2022 survey finding that 66% of Chief Procurement Officers expect…
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IT Outsourcing and its Risks

IT Strategy

Taking a Deep Dive into the Benefits of IT Outsourcing and its Risks

In today’s rapidly evolving digital landscape, businesses are increasingly turning to IT outsourcing as a strategic tool to remain…
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IT Help Desk Best Practices

IT Strategy

15 IT Help Desk Best Practices (and What You Should Lookout For)

A staggering 43% of IT help desk tickets remain unresolved within the initial 24 hours, leading to lost productivity…
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IT Infrastructure Outsourcing

IT Strategy

Explained: IT Infrastructure Outsourcing

As businesses navigate the complexities of modern information technology, many find themselves at a crossroads when it comes to managing…
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Staff Augmentation vs Managed IT Services

IT Strategy

Choosing Between Managed IT Services vs. Staff Augmentation

In the fast-changing world of IT, businesses often face a tough choice – deciding between adding more staff or using…
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Managed IT Services vs Break-Fix

IT Strategy

Making the Choice Between Managed IT Services vs Break-Fix Models

In our ever-advancing technological landscape, businesses find themselves at a pivotal juncture, grappling with how best to oversee their IT…
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How to Choose a Managed IT Services Provider

IT Strategy

Everything You Need to Know About Choosing a Managed IT Services Provider

In the age of digitization, technology has become the backbone of successful businesses. Yet, according to a study from CompTIA,…
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Common IT Problems

IT Strategy

Beware of These 5 Common IT Problems

In the ever-evolving digital landscape, common technology problems can be a significant thorn in the side of your progress. Not…
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