Category Archives: IT Strategy

Many businesses face the challenge of keeping up with the ever-evolving technological landscape while managing day-to-day operations. In-house IT teams, often stretched thin, focus on immediate issues and routine maintenance, leaving little room for strategic planning or big-picture thinking. In fact, research proves that only 41% of IT teams see alignment between their current goals …

Continue reading “A Deep Dive into the Benefits of IT Consulting Services”

Providing top-notch IT support is pivotal in enhancing the experiences of both customers and employees, while also optimizing the efficiency of your help desk agents.  In fact, research proves that 67% of customers are willing to pay more for a great experience. A critical tactic in streamlining inquiries and support requests is the implementation of …

Continue reading “What are the Differences Between IT Support Tiers?”

Navigating the procurement of IT resources can often feel like traversing a minefield blindfolded.  The complex landscape of selecting the right technology, negotiating contracts, and ensuring cost-efficiency without sacrificing quality is a significant pain point for many businesses.  A study reports a 10.6% global increase in procurement needs alongside a growing productivity gap of 7.4% …

Continue reading “Best Practices in IT Procurement to Maximize Value & Impact”

Navigating IT procurement is increasingly complex, as evidenced by the 2022 survey finding that 66% of Chief Procurement Officers expect supply chain volatility to continue. This statistic highlights the complexities procurement teams face and underscores the need for robust and adaptable procurement strategies. As Philipp Graves, CEO of Antisyn, says, “Adhering to best procurement practices …

Continue reading “What Is IT Procurement?”